Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

If below do not list your enquiries or concerns,please do contact us directly

We are sorry our products do not meet your requirements. Unfortunately, any returns are subject to case-by-case evaluation.

Please contact us directly with the details such as invoice number, product purchased etc.

We have express or standard delivery (Please refer to below delivery fees table).

Alternatively, you may choose to self-collect at our retail location. We are open 9am to 4pm, Monday to Friday and 9am to 12pm, Saturday.

Our minimum for free shipping is S$500 (exclude GST). For delivery charges details, please refer to below table. 

 Delivery Fees Table:  
 For less than S$500 purchases (exclude GST)  S$50 per trip, exclude GST
 For more than S$500 purchases (exclude GST)  Standard delivery is FOC
 Express delivery (within same day/next day**)  Additional S$50.00 per trip, exclude GST.
 Surcharge for certain areas (Sentosa or Tuas)  Additional S$50.00 per trip, exclude GST.

 

 **Except Sat, Sun and public holidays.

Our standard shipping is 3 to 5 days.

However, if the products did not arrive or damaged upon arrival, please contact us directly with the details such as invoice number, product purchased etc.

Unfortunately, currently we only accept paynow or bank transfer. If there is any payment issues, please contact us directly.

We are happy to serve you at our retail store located at 50 Kallang Pudding Road, #01-01, AMA Building, Singapore 349326.

Please visit our store between 9am to 4pm, Monday to Friday and 9am to 12pm on Saturday.

Please refer to the reference page.

However, we apologise if the required information is not readily available. Do contact us on your questions.

You may contact us directly to advise us your requirements. We will check and reply to you as soon as possible on its availability.

Please contact the sales representative in charge of your account. Alternatively, you may contact us directly.